Title

Chatbot Quality and Its Impact on User Satisfaction and Continuance Usage Intention in the Indonesian Banking Industry

Type of Publication
Journal Article
Citation
Irena A, Tiffany S, Aripradono T. B and Sundjaja . A. M. (2026). Chatbot Quality and Its Impact on User Satisfaction and Continuance Usage Intention in the Indonesian Banking Industry. CommIT, 20 (1), 17-28
ISSN
1979-2484
Published Year
2026
Volume
20
Page
17
URL
https://bbs.binus.ac.id/drm/publication/A5156CF3-5EE2-4C56-9688-B23D77AABAD6/chatbot-quality-and-its-impact-on-user-satisfaction-and-continuance-usage-intention-in-the-indonesian-banking-industry/
Author(s)

  • Angela Irena

  • Sabrina Tiffany

  • Tobias Benito Aripradono

  • Dr. Arta Moro Sundjaja, S.Kom., S.E., M.M., CDMS

    Dr. Arta Moro Sundjaja, S.Kom., S.E., M.M., CDMS